Communications.
1. AVAILABLE – To clients and others within CB&H
2. RESPONSIVE – Prompt, clear communication responses
to inquiries from clients, referral sources and colleagues
3. PROACTIVE– Keep client's informed about issues
that impact their business
4. COMMITTED TO FOLLOW THROUGH – Actively solicit
feedback internally and externally to determine what
we're doing right and what needs to be improved
Performance.
1. KNOWLEDGEABLE – Technical expertise and industry
specialization and gaining understanding of client's
business to assist in identifying needs and providing
solutions
2. ACCOUNTABLE – Establish expectations and strive
to exceed those expectation in terms of timing of services,
delivery of finished product, etc ("promises kept")
3. CONSULTATIVE – Become trusted advisor of the
client and provide value added service
4. COMMITTED TO PRODUCING QUALITY WORK – Service
provided by doing work right the first time
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